townsville-backpacking-accommodation-budget-hostel

Guest Book

Sign guestbook

Number of entries: 129 Number of pages: 13
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Submitted by Comments:
Name: Julia
From: france
E-mail: Contact
a few deceptions with this backpack :
- we gave 3 times our credit card details and never knew if and when we had paid
- website is unclear : we put credit card details but no reservation is made and confirmed only 24h after (or more)
- rarely anyone at the office. We felt like we were disturbing everytime we had a question or a request and had to wait for 15min for someone to show up
However, clean and well equiped.

Admin reply: Thank you Julia for taking the time to sign our guest-book. Not sure what you mean by deceptions?

Your credit card details we got from you were destroyed as we do not like holding peoples card details any longer than we have to. 1st time was to hold your booking for your online inquiry / 2nd when you checked-in / 3rd time was due to your early check-out in place of your security deposit. A simple look at your account would very quickly tell you if we had charged you more than once.

Website is very clear and a pop-up tells you exactly what is happening after you submit your booking details. In 12 years you are the first person to have any problems with this.

The office is not maned all the time but has a bell for good reason, this is so we can tell if people need assistance . The only reason you waited 15 minutes was because we were at lunch, which was clearly stated on the sign giving a time that we were to be back in the office.

Thank-you for your nice comment about being well equipped and clean. Hope you have a great time for the rest of your time in Australia.

 
Added: June 30, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: bret
From: UK
E-mail: Contact
Great stay thanks guys awsome place

Admin reply: Thank-you for taking the time to leave a nice comment. All the best for the rest of your holiday.

all the best from Reef Lodge Backpackers Townsville

 
Added: June 13, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Jojo
From: Spain
E-mail: Contact
Love this place Got everything you wanting

Admin reply: Happy to hear you liked your stay. Hope the rest of your holiday goes well.
All the best Reef Lodge Backpackers Townsville

 
Added: May 27, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Gej Hiro
From: Japan
E-mail: Contact
Great place. Great location. Clean hostel.

Admin reply: Great comment! Thank-you for posting your thoughts for your stay at the Reef Lodge backpackers Townsville.

all the best for your trip.

 
Added: May 21, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Jon Saunders
From: USA
Great place, Great location Great people.
thanks for all you help.

Admin reply: Thank-you for your nice feedback and hope your holiday is a nice one. All the best Reef Lodge Backpackers Townsville.
 
Added: April 28, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Jacki Pirkins
From: Tasmania
E-mail: Contact
Well run property with you need for a great stay in Townsville. Short walk to the beach and ferry terminal. Thank to the staff for all your help. Jacki

Admin reply: Hi Jacki, thank you for taking the time to leave feedback on our guestbook and your kind words. Have a great holiday. All the best
Dean Reef Lodge Backpackers Townsville

 
Added: February 10, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: lynda
From: Perth
E-mail: Contact
Loved this place thank you for the great stay.

Admin reply: Thank you for signing our guestbook and hope your holiday all goes to plan. All the best
Dean :-)

 
Added: February 4, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Craig Polkinghorn
From: N.Z.
E-mail: Contact
Stayed at the Reef Lodge on my way up to Cairns for a couple of nights and found the place to be nice clean and well maintained. Nice common areas and well set up kitchen. In all one of the better hostels in Australia.

Admin reply: Hi Craig thank you taking the time to leave us your views on the place. Have a great time in Australia.

all the best
Dean

 
Added: November 27, 2014 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Janice simms
From: Canada
E-mail: Contact
This would have to be the best Townsville backpacker hostel or even the East coasts. I have traveled all the way down the coast and my most enjoyable hostel was the Reef Lodge. centrally located and close to the beautiful "Strand" beach front. "So beautiful at night.

All in all great value for money.

Janice

Admin reply: Thank you Janice for the very nice post about the Reef Lodge in our guestbook. Hope your travels go well and you enjoy the rest of your time in Australia.
 
Added: October 24, 2014 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Don
From: Melbourne
E-mail: Contact
Had a really nice stay at the Reef Lodge. Fist time I have stayed at a backpackers. Thanks for the help.

Admin reply: So happy to see your first experience in a backpackers hostel went well. All the best

 
Added: October 22, 2014 Delete this entry  Reply to entry  View IP address  

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